Ordering & delivery
Due to COVID19 dispatch and delivery dates could be impacted Due to Covid-19 our couriers are experiencing extremely high volumes and reduced staff that has caused delays within their network. We are working hard to ensure all orders arrive in a prompt and timely manner.
Electric Scooter Delivery - Free We offer free UK & Northern Ireland Delivery on all our e-scooters. Due to Covid-19 and carrier restrictions deliveries can take longer that quoted on purchase. Signed for deliveries All electric scooter orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.
All electric scooter deliveries will need to be signed for, whether yourself, household member or a neighbour.
Failed deliveries If you are away from the delivery address and a neighbour cannot sign for your delivery, then our chosen courier service will contact you or leave a card with details of how to arrange a redelivery, or collection from the local depot.
The item will be returned to Man Firth if the courier unsuccessfully attempts to deliver the order to you on three occasions.
Returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges to deliver the item back to us.
You will need to re-order your item to have it re-shipped. Incorrect delivery details Man Firth cannot be held responsible if a customer inputs any incorrect address details on their order, which causes the item to be delivered incorrectly.
The customer assumes full responsibility for all delivery details supplied at point of order. If you think that you have entered incorrect delivery details after placing an order, please contact our customer service team as quickly as possible with your order number so that we can help to rectify the issue.